Frequently Asked Questions
Everything you need to know about our craft coffee and delivery.
How long does it take for my coffee to ship after roasting?
To ensure maximum freshness, we roast to order. Most orders are processed and shipped within 24–48 hours of roasting.
Do you offer coffee subscriptions?
Yes, our customizable subscription service allows you to choose your favorite blends, delivery frequency, and quantity while saving on every bag.
What is your return policy on roasted coffee?
Because coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order, please contact our support team within 14 days and we will make it right.
Are your coffee beans ethically sourced?
Absolutely. Our Farmlevel Initiative focuses on direct trade relationships, ensuring farmers are paid premiums well above Fair Trade standards to support sustainable livelihoods.
Do you ship internationally?
Yes, we ship our beans worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.
Can I change or cancel my order once it is placed?
Since we prioritize fast roasting and fulfillment, we can only make changes if the order hasn't entered the production phase. Please email us immediately for assistance.